Refund policy

Refund Policy

We strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, the following refund policy applies:

50% Refund with Item Retention

If you experience an issue with your order and qualify for a refund, we may offer a 50% refund of the purchase price. Under this policy:

  • The customer keeps the item and is not required to return it.
  • The refund will be issued to the original payment method once the request has been reviewed and approved.
  • Refund requests must be submitted within 30 days of the delivery date.
  • Proof of purchase and, if requested, photos or a description of the issue may be required to process the claim.
  • Shipping charges are non-refundable unless required by applicable law or if the error was on our part.

We reserve the right to deny refund requests that do not meet the eligibility requirements or in cases of misuse or fraudulent claims.

If you have any questions about your order, please contact our customer support team before requesting a refund.